Shipping, Return & Refund Policy
Shipping Policy
- Orders are processed within 24–48 hours after confirmation
- Delivery time may vary based on order details
- Secure and discreet packaging is ensured
- Tracking details may be provided when available
Return Policy
Returns are accepted only in the following cases:
- Incorrect item received
- Damaged or defective product
- Missing items
Conditions:
- Request must be made within a limited time
- Product should be unused and in original packaging
- Proof may be required
Non-Returnable:
- Used or opened products
- Late or invalid requests
Refund Policy
- Refunds are processed for approved returns or valid cancellations
- Amount is returned via original payment method
- Processing time may vary
- Shipping/processing charges (if any) may not be refundable
Customs
As we are established seaward of India and that of local custom department see your ordered shipment is imported. Then the order shipment goes through custom checking, which may take time as for the formalities to complete regarding the shipment. As for this process has to happen we recommend you to give more time and order in advance so that you don’t have to face the trouble during the customs process. This custom process might take up to 3 weeks which can happen in severe cases.
Reshipment and Lost orders
The reshipment process can be done if the customer notifies us within a time frame of 8 weeks from the shipping date of any lost order. There shall be no reshipment or refund if the customer will notify us after the given time frame of 8 weeks.
The reshipment of any order will take place if it is not delivered in standard given time frame but for which it has some conditions to follow that are:
1. As the standard delivery time passes with extra 7 days to the date of shipment.
2. The address should be correct that you given along placing the order.
2. The address should be correct that you given along placing the order.
The replacement of the order will be charged in case you have given the wrong address, then our billing team will get back to you along with the refund details till the original order is reached to us. The refund amount process will take up to weeks to months as the return shipping has not be paid.
Important Notes
- All requests are subject to verification
- 24h Medico reserves the right to approve or reject requests